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I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

Believe it or not, it is unethical and illegal to diagnose over the phone! Diagnosing by phone doesn’t allow the veterinarian to physically examine a pet. Veterinarians are trained to pick up signals that even the best owner may miss, providing a more accurate diagnosis and ultimately the proper treatment. Treating a pet for the wrong disease or condition could be harmful or even deadly to your pet, and may cost more in the long run.